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Privacy Policy

Buddhist Tzu Chi Foundation (“we” or “us”) built the Tzu Chi Connect App (the “Connect App”) as a free app to facilitate donations to us and grants to those in need (the “Service”). This Service and the Connect App is provided by Buddhist Tzu Chi Foundation at no cost and is intended for use as is.

This Privacy Policy (“Policy”) informs users of the Connect App (“you”) regarding our policies with the collection, use, and disclosure of Personal Information in relation to the Connect App.

If you choose to use our Service, then you agree to the collection and use of information in accordance with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not intentionally use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at the Tzu Chi website (https://tzuchi.us/terms) unless otherwise defined in this Privacy Policy.

Information Collection And Use

We collect information from you (i) when you provide it to us; and (ii) automatically when you use the Connect App or the Service.

For a better experience or to provide the Service, we may require you to provide us with certain personally identifiable information, including but not limited to First Name, Last Name, Email, and Address, State, Province, ZIP/Postal code, City and banking or financial information. The information that we request will be retained by us and used as described in this Privacy Policy.

The app does use third-party services that may collect information used to identify you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Banking and/or other financial information
    • Cookies and Usage Data

Usage Data

We may also collect information on how the Connect App and Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.  We may also use one or more “cookies” for those purposes.  A cookie is a small file placed on your smartphone.  It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our Connect App.

Tracking Via Mixpanel

We use the service Mixpanel for our tracking technologies to track the activity on our Service and hold certain information.

We are collecting information via user sessions.

Use of Data

Buddhist Tzu Chi Foundation uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide user care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To detect, prevent and address possible or actual misuse of the Service or the Connect App

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Buddhist Tzu Chi Foundation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.  The security of your Personal Data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.  Any transmission of personal information or Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.  The safety and security of your Personal Data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Connect App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the App like message boards. The information you share in public areas may be viewed by any user of the App.

Disclosure of Data

Legal Requirements

Buddhist Tzu Chi Foundation may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of the Buddhist Tzu Chi Foundation
    • To prevent or investigate possible wrongdoing in connection with the Service or the Connect App
    • To protect the personal safety of users of the Service, the Connect App or the public
    • To protect against legal liability

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.


Our single sign-on service. Single sign-on (SSO) is an authentication method that enables users to securely authenticate with multiple applications and websites by using just one set of credentials.


Plaid is our service provider technology gateway that connects your financial accounts and share their data with our app. You choose to share your account information through Plaid in order to get access to our services.


Stripe is our payments processor that works to help us accept payments through our app Tzu Chi Connect.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us and over which we have no control or responsibility. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Terms and Conditions and Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service may not be used by anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

What is a Privacy Breach

Tzu Chi does not store any confidential data on our server.

A privacy breach occurs when someone accesses information without permission. In the event such an incident occurs, we will follow the industrial  Standard Operation Procedure (“SOP”) to mitigate.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]

By visiting this page on our website: http://www.tzuchi.us/contact

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Buddhist Tzu Chi Foundation is a 501(c)(3). Copyright © Buddhist Tzu Chi Foundation, 2019. Privacy Policy | Terms & Conditions